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Responsible Care

Quality Assurance Initiatives

We are closely focused on our top priority of improving quality by providing products and services that fully satisfy our customers while earning their trust.

Customer satisfaction initiatives

All our plants and all Group companies engaged in manufacturing and distribution both within and outside Japan have acquired certification of registration with ISO 9001, the international standard for quality management systems. As a result, we promote quality assurance initiatives that represent our customers' interests from the product development stage through to manufacturing and delivery. We are dedicated to ensuring continuous improvement of our quality management system in order to provide products that satisfy our customers with stable and exceptional quality.

Preventing quality problems through widespread communication
Preventing quality problems through widespread communication
We swiftly institute a company-wide response to any quality problems that arise and have compiled a database that enables us to share information and visualize the state of progress of our response. At the same time, by providing a means of widespread communication, we can help to prevent the emergence of quality problems elsewhere in our Group. We actively support the exchange of information among our Group companies and, by encouraging widespread communication, we are committed to minimizing problems.