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Responsible Care Initiatives

Quality Initiatives

Our basic policy related to quality is to provide products and services that fully satisfy our customers while earning their trust. We also work to maintain or improve our quality levels.

Ensuring Continuous Improvement of Quality

Customer satisfaction initiatives


Quality control convention

engaged in manufacturing and logistics have introduced quality management systems. We implement our quality assurance initiatives from the customer’s perspective from the product development stage through manufacturing and delivery.
We are dedicated to the continuous improvement of our quality management system to ensure our customers are satisfied with the stable high quality of our products and services.

Promoting initiatives to address quality issues

We respond quickly to any complaints or inquiries from customers concerning our products. At the same time, we prevent quality issues from occurring through company-wide distribution of case studies. Regarding the quality complaints and issues that occurred in fiscal 2019 were shared with the both plants, where permanent measures were taken according to the determined priority order. The information on quality complaints and issues are also distributed to our Group companies in Japan, with the aim of preventing similar quality problems.

Initiatives toward gaining greater public trust

We have established quality management systems that ensure the safety and reliability of our products. The quality assurance department of our Head Office has conducted quality audits of our plants and Group companies to check the quality assurance systems and the status of quality management at all production sites.
In quality audits for fiscal 2019, both the responses to the past quality issues and the current situation on the corrective actions as a part of the initiatives to prevent recurrence of quality issues, and also the quality training for quality assurance department and the reliability of the inspection data as a part of the initiatives to ensure quality governance were inspected. Through the audits, reanalysis system and other quality matters were discussed with the both plants or the Group companies in Japan.

Introducing products with halal certification

Parts of Southeast Asia, most notably Malaysia and Indonesia, are home to many Muslims, and demand for halal-certified ingredients and production processes from food-related businesses has been increasing. In response to this situation, we have acquired halal certification for products for which acquisition of the certification is strongly urged by customers. In fiscal 2019, we acquired halal certification from LPPOM MUI, a halal certification organization, for all products produced at PT. Nippon Shokubai Indonesia (NSI).


NSI Halal certification

Note: The products for which the
Nippon Shokubai Group has acquired halal certification (as of April 1, 2020)

Succinic acid, Disodium succinate,
Maleic anhydride,
AQUALIC™ FH (Food additive),
AQUALIC™ MH (Feeding stuff additive)
and AQUALIC™ IH (Industry),
and All products produced at NSI
Acrylic acid (AA), Acrylates (AES), Superabsorbent polymers (SAP)

Definitions

chemSHERPA
This shared system for transmitting information about chemicals contained in products to supply chains was developed under the leadership of the Ministry of Economy, Trade and Industry in Japan. Full-scale utilization began in April 2018.
Halal Certification
A certification with religious relevance, granted by the relevant organizations when certain standards are satisfied, for products and services targeted at Muslim customers.