Sustainability

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Responsible Care Initiatives

Quality Initiatives

Our basic policy related to quality is to provide products and services that fully satisfy our customers while earning their trust. We also work to maintain or improve our quality levels.

Ensuring Continuous Improvement of Quality

Customer satisfaction initiatives


Quality control convention

All our plants and all Group companies both inside and outside of Japan engaged in manufacturing and logistics have introduced quality management systems. We implement our quality assurance initiatives from the customer's perspective from the product development stage through manufacturing and delivery.
We are dedicated to the continuous improvement of our quality management system to ensure our customers are satisfied with the stable high quality of our products and services.

Promoting initiatives to address quality issues

We respond quickly to any complaints or inquiries from customers concerning our products. At the same time, we prevent quality issues from occurring through company-wide distribution of case studies. Cases of complaints and issues that occurred in fiscal 2020 were shared at meetings of the department managers, where permanent measures were taken. The information on quality complaints and issues are also distributed to our Group companies in Japan, with the aim of preventing similar quality problems.

Initiatives toward gaining greater public trust

We have established quality management systems that ensure the safety and reliability of our products. The quality assurance department of our Head Office has conducted quality audits of our plants and Group companies to check the quality assurance systems and the status of quality management at all production sites.
In quality audits for fiscal 2020, as a part of the initiatives in response to the revised Food Sanitation Act enforced from June 1, 2020, the status of management of food additives manufactured at our plants was inspected online. These audits confirmed that the plants properly responded to the revised law and the analysis data was reliable.

Supply chain initiatives

Nippon Shokubai promotes initiatives to ensure supplies of safe and reliable products throughout the entire supply chain, from procurement of raw materials to manufacture and sales of products. In accordance with our regulations for green procurement management, we have independently assigned substances that are regulated or highly hazardous to two categories: "prohibited substances" and "restricted substances." We are promoting the development of green products and the procurement of raw materials with low environmental impact while controlling the inclusion of such substances in our products. For information transmission sheets, we have introduced chemSHERPA.

Introducing products with halal certification

Parts of Southeast Asia, most notably Malaysia and Indonesia, are home to many Muslims, and demand for halal-certified ingredients and production processes from food-related businesses has been increasing. In response to this situation, we have acquired halal certification for products for which acquisition of the certification is strongly urged by customers. Specifically, the Himeji Plant acquired halal certification for organic acids (maleic anhydride, succinic acid, disodium succinate) in 2014 and sodium polyacrylate (AQUALIC™ H series) in 2015. Furthermore, PT. Nippon Shokubai Indonesia (NSI) acquired halal certification for all products in 2019. With these certifications, we can expect further expansion of demand for these products in Southeast Asia. We will make continuous efforts to provide prosperity and comfort to people and society by responding to the needs of society.


NSI Halal certification

Note: The products for which the
Nippon Shokubai Group has acquired halal certification (as of April 1, 2021)

Succinic acid, Disodium succinate,
Maleic anhydride,
AQUALIC™ FH (Food additive),
AQUALIC™ MH (Feeding stuff additive)
and AQUALIC™ IH (Industry),
and All products produced at NSI
Acrylic acid (AA), Acrylates (AES), Superabsorbent polymers (SAP)

Definitions

chemSHERPA
This shared system for transmitting information about chemicals contained in products to supply chains was developed under the leadership of the Ministry of Economy, Trade and Industry in Japan. Full-scale utilization began in April 2018.
Halal Certification
A certification with religious relevance, granted by the relevant organizations when certain standards are satisfied, for products and services targeted at Muslim customers.